You can return items purchased in their original, unworn, unused, unopened condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.
Please note the following items are Final Sale and cannot be returned or exchanged.
• all items marked FINAL SALE
For your convenience, we include a return slip in your package. To return an item, complete the form and enclose it with the merchandise you are returning. In the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email, and we will reimburse you for the cost of returning the package to us.
Once we receive your return, please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.
Please follow these instructions for using the return label included with your shipment:
Step 1: Complete the Returns section of the Packing Slip.
Step 2: Place the merchandise and the Packing Slip in the box.
Step 3: Package the return and seal securely with tape.
Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label). If you use the included label a shipping charge of $9.99 will be deducted from your refund amount.
Step 5: Drop your package at any U.S. Post Office location, or with your local postal carrier.
OR
You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.
Address the package to:
E.O.T.O Resource Center/Returns
200 5th Avenue
Troy, NY 12180
